Service and Emotional Support Animals

We welcome service and emotional support animals on PenAir. To ensure that both you and your service or emotional support animal travel easily and comfortably, please review the following information. For general information regarding travel with a live animal in the cabin, see Pets.

The U.S. Department of Transportation recently published a flyer containing helpful information for passengers traveling with service animals. View the online PDF: Air Travel with Service Animals.


  • When booking travel, we recommend choosing a window seat so the service or emotional support animal is safe from foot traffic. Do not choose a seat in an exit row, as service and emotional support animals are not permitted in exit rows.
  • Give yourself enough time to provide 48 hours advance notice, as this is required for transportation of service animals that are emotional support or psychiatric service animals. Please note that PenAir may limit passengers traveling with emotional support animals to one such animal per passenger.
  • Ensure that you will be traveling with the necessary documentation. Passengers traveling with emotional support animals or psychiatric service animals will be required to present a valid letter from a licensed medical professional. The letter must be:
    • No more than a year old
    • On a letterhead from your licensed medical professional
    • State that the passenger has a recognized mental or emotional disability.
    • State that the passenger needs the animal as an accommodation for air travel and/or for activity at the passenger’s destination
    • State that the passenger is under the care of the person providing the letter
    • Specify the date and type of license of the mental health professional
  • A harness tag or vest indicating status as a service animal will be helpful in distinguishing them to airport personnel.
  • Upon arrival at the airport, please inform a PenAir representative that you will be traveling with a service animal so that we may account for all animals onboard the flight.
  • Your service animal cannot obstruct aisles or areas that must remain clear for emergency evacuation.

PenAir Policy

Please review these key points from PenAir’s service and emotional support animal policy:

  • PenAir will accept service animals of all types, however, snakes, other reptiles, ferrets, rodents, and spiders will not be accepted as service animals.
  • Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the animal’s ability to perform. PenAir reserves the right to require the passenger to leash, harness, tether or or contain an emotional support animal if PenAir determines that such restraint is necessary for safety
  • If your animal is of the appropriate size, it is permitted to remain on the accompanying passenger’s lap for all phases of the flight (including taxi, takeoff, and landing).
  • Passengers traveling with emotional support or psychiatric service animals must provide 48 hours advance notice
  • Service animals are not permitted in exit rows
  • Service animals will ride free of charge
  • Service animals are not pets and therefore the limitation of 2 pets in the cabin does not apply to them
  • Service animals in training may travel free when accompanied by a trainer and being delivered to their permanent owner. PenAir reserves the right to ask for written proof that the passenger is a certified trainer
  • Passengers traveling with service animals will be pre-boarded
  • Service animals will be denied transportation if they are too large or heavy to be accommodated in the cabin, the animal would pose a direct threat to the health or safety of others, or it would cause a significant disruption of cabin service.
  • Service animals must remain under the control of the owner/handler at all times. An airport supervisor may require an out-of-control animal to ride cargo in a kennel and placed in the cargo compartment of the aircraft.