Changes and Cancellations

24 Hour Policy

Effective Wednesday, March 1st, 2017, reservations made via, our reservation call center, or our airport locations require immediate purchase. Reservations may be changed once, or canceled and refunded, within 24 hours of original purchase without penalty.

Customers should call our Reservations department to change or cancel a reservation. Reservations made online may be canceled on or through our Reservations department. Changes and cancelations must be made within 24 hours of booking; otherwise a penalty may apply. If canceled within 24 hours, a refund will be processed to the original form of payment.


PenAir sells both refundable and non-refundable tickets. Tickets needing to be refunded should be returned to the original location of purchase, such as any PenAir ticket office, or if purchased from a travel agent, the agency office. PenAir will refund eligible tickets purchased directly from PenAir within 7 business days for credit card purchases and within 20 business days for cash purchases from receipt of the refund request. Refunds may be subject to a change fee. Ticket refund applications are available at all PenAir ticket offices. Refunds will be credited to the original purchaser and made in the original form of payment.

A non-refundable ticket is not eligible for a refund, however, the value of a completely unused ticket may be applied to future travel on PenAir up to one year from the original purchase date. Changes made for future travel with a non-refundable ticket may be subject to a change fee. For a partially used ticket, the ticket’s value toward future travel is reduced by the value of the flown portion of your trip, and may still be subject to a change fee.

Following PenAir’s Chapter 11 Reorganization filing in August 2017, all refunds for tickets purchased prior to August 6, 2017 must be approved by the Alaska State Courts. At this time, we don’t have a date of when we will be given approval from the Courts to begin processing refunds. If you are waiting on a refund for a ticket purchased prior to Aug. 6, 2017, please contact us at with your information, and we will be glad to assist you with your request.