Reservations: 800.448.4226 Cargo: 907.771.2642 Consumer Affairs: 907.717.3190 Corporate: 907.771.2500

TRAVEL ADVISORIES - Winter Weather Advisory posted for Anchorage & Boston -  Learn more.

PenAir

Travel Advisories

WEATHER ADVISORIES FOR BOTH ALASKA AND BOSTON OPERATIONS:

ANCHORAGE, AK: due to severe icy conditions in Anchorage, PenAir's Reservations Center will be closing at 5 pm (AKST) on Friday, December 8th. They will reopen at 4 am on December 9th. Reservations may also be made online at penair.com.

BOSTON, MA: due to a winter weather advisory forecasted for heavy snow in the Northeast, we will be waiving affected reservations, in and out of the Boston area, in the event you would like to change, cancel or postpone your trip. For tickets purchased on/before December 8, 2017, with the original travel dates of December 9 - 10, 2017 we will waive the change fee and the difference in the price of the ticket. Travel must, however, be completed by December 15, 2017. You may also request a refund if you choose not to travel at all. Tickets MUST be exchanged or refunded on or before December 15, 2017.

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PENAIR TO CEASE OPERATIONS BETWEEN PORTLAND, OR AND CRESCENT CITY, CA ON DECEMBER 15, 2017

We are very sad to be leaving Crescent City and Portland. The DOT was unable to provide us with a solid date of when a new airline would be able to begin service between CEC and PDX. Due to the ongoing pilot shortage across the country, affecting all carriers, PenAir is unable to sustain service indefinitely to the communities of CEC and PDX, so it is with much sorrow that we will be ceasing service on 12/15/17. We have truly enjoyed being a part of these communities for the past two and a half years and we’re sad to go. We sincerely apologize for the frustration and inconvenience this may cause our customers, especially around the holiday season. Please contact our Reservations Department at 800-448-4226 for any assistance you may need.

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REFUNDS FOR TICKETS PURCHASED PRIOR TO AUGUST 6, 2017

Following PenAir’s Chapter 11 Reorganization filing in August 2017, all refunds for tickets purchased prior to August 6, 2017 must be approved by the Alaska State Courts. At this time, we don’t have a date of when we will be given approval from the Courts to begin processing refunds. If you are waiting on a refund for a ticket purchased prior to Aug. 6, 2017, please contact us at customerservice@penair.com with your information, and we will be glad to assist you with your request.

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ANCHORAGE CARGO OFFICE MOVES LOCATIONS: Effective, November 20, 2017 PenAir's Anchorage Cargo office will move to the south end of their current location at 6200 Boeing Drive.  It's not a huge move but a move none the less.  The new office is in the same building but at the opposite end.  

Hours of Operation for Cargo & PenPak :
8 AM - 5 PM (Monday - Friday)
8 AM - 4 PM (Saturday)
Closed Sunday

Air Cargo: 907.771.2642
Air Cargo Fax: 907.770.7204
cargo@penair.com

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BOSTON AIRPORT TO MOVE TICKET COUNTER AND GATE LOCATIONS:  Effective, November 16, 2017 PenAir's Boston ticket counter and gate will be located on the other side of Terminal B, near Door B214.  All PenAir flights will depart from Gate B36, and checked baggage will be delivered to Carousel 8.  Arriving customers with bags can be met near passenger pickup Zone 4 at Boston's Terminal B

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BEAR SPRAY PROHIBITED

EFFECTIVE IMMEDIATELY, Bear Spray is no longer permitted on PenAir passenger aircraft, but must be shipped as Cargo. According to the FAA, sprays containing more than 2% by mass of Tear Gas (CS or CN) are prohibited in checked baggage. Bear Spray rarely contains 2% or less by mass of Tear Gas. One 4 ounce (118ml) container of Self Defense Spray, however, is permitted in checked baggage provided it is equipped with a safety mechanism to prevent accidental discharge and contains 2% or less by mass of Tear Gas. You can find all of this information at Restricted Items.

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Boston Delay Programs

Due to heavy air traffic at Boston Logan International Airport, Air Traffic Control is running “Airspace Flow Programs”, which can cause delays. We will continue to work with Air Traffic Control to operate on time, however, we may experience delays and/or cancellations that are outside of PenAir’s control. If you are traveling to/from Boston, we strongly recommend that you contact our Reservations Department at (800) 448-4226 to confirm your flight times.

What are Airspace Flow Programs?

The sky is like a highway, and airport runways are like on and off ramps for planes. There is a limit to the number of cars that can fit on a highway safely. In the same way, there is a maximum number of aircraft that can fit in the sky. Sometimes, the sky becomes congested at busy airports, often as a result of busy seasons, airport construction, thunderstorms, or turbulence. Just as traffic lights may stop or allow cars merging onto a highway, Air Traffic Control (ATC) may require pilots to depart at a specific time. The times are generated by a software program intended to reduce delays by controlling air traffic. It is important to note that pilots and airlines do not have any control over the times they are given, or associated delays.

If PenAir has a scheduled departure time which our flight crew members arrive on time for, delays imposed by ATC may, unfortunately, cause our crew to time-out (reaching the time limitations of their “duty day”). When this happens, according to FAA regulations, those crew members are no longer allowed to operate without “legal rest” (also dictated by the FAA), and the flight has to be “re-crewed or cancelled”. Since airlines are often not aware of these delays until just prior to departure time, they are also unable to call in a replacement crew to operate the scheduled fight.

We recognize the frustration this causes our travelers who are trying to get to their destinations; it’s equally as frustrating for the airline who can’t get you there.

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Weather Observer Service in St. Paul Island being discontinued

The National Weather Service (NWS) has advised that effective March 15, 2017, they are discontinuing the service of providing a weather observer to augment or provide weather observations on St. Paul Island. The loss of this program means that whenever the Automated Weather Observation System (AWOS) is out of service or has a system failure of any kind, which could be as simple as not reporting the temperature or wind speed, FAA regulations dictate that PenAir cannot operate its flights into the island. This required information must be provided by either a trained and qualified observer or by a certified system such as the AWOS.

We believe that it would be in the best interest of your communities to reach out to U.S. Senators Lisa Murkowski and Dan Sullivan, as well as Representative Don Young for assistance. This is a federal program; not a program of the State or PenAir.

Sen. Lisa Murkowski’s Staff member responsible for aviation issues is Ephraim Froehlich at 1-877-829-6030. Sen. Dan Sullivan’s office numbers are (202) 224-3004 in Washington D.C., or (907) 357-9956 in Anchorage. Rep. Don Young’s office numbers are (202) 225-5765 in Washington D. C., or (907) 271-5978 in Anchorage.

Please share all communication on this matter with us as we too are working to get the National Weather Service or other approved entity to remedy this situation.

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Travel Ban: Samsung Galaxy Note 7

The U.S. Department of Transportation has issued a travel ban. Effective immediately, customers who own or possess a Samsung Galaxy Note 7 may not transport this device on their person, in carry-on baggage, in checked baggage, or via air cargo shipment. The Galaxy Note 7 has been classified as a forbidden, hazardous material and poses a risk when transported by air. If a passenger refuses to remove the Galaxy Note 7 from their person, that passenger will be denied travel on the aircraft. For more information on returning your recalled Galaxy Note 7 device to the manufacturer, call 1-800-SAMSUNG or 1-800-726-7864.

 

For more information on the travel ban issued by the U.S. DOT, visit Transportation.gov.