Reservations: 800.448.4226 Cargo: 907.771.2642 Consumer Affairs: 907.717.3190 Corporate: 907.771.2500

Travel Advisory PenAir suspends service on the east coast-  Learn more.

PenAir

Travel Advisories

PRESS RELEASE May 30, 2018

PENAIR SUSPENDS EAST COAST OPERATIONS DUE TO CRITICAL STAFFING LEVELS

ANCHORAGE – PenAir announced today that effective June 1, it will be suspending its east coast operations due to loss of mechanics and pilots, who have accepted positions at other airlines after the U.S. DOT awarded all of the essential air service routes to other carriers.

PenAir started operating between the markets of Boston and Presque Isle, ME; Plattsburgh, NY and Bar Harbor, ME in June of 2012 under the Essential Air Service Program with the Department of Transportation (DOT). After the most recent bidding process for the continuation of service at these communities, the DOT announced its decision to award all EAS routes to other carriers.

“We have remained committed to these communities, says CEO Danny Seybert”. Our intentions have been to remain until replacement carriers began service. To accomplish this, we agreed to pay retention incentives to mechanics and pilots to remain with the company. However, due to the continued loss of mechanics and pilots as a result of the DOT’s decision to award the EAS routes to other carriers, many mechanics and pilots have accepted employment elsewhere and after May 31st, we will not have the required resources to continue operations. 

“This is not a new situation for airlines to be put in at times like this when the DOT chooses to change carriers in a community, say Seybert. While we have done everything, we can commit to our contractual agreement, safety is above and beyond our number one priority. We will remain steadfast as long as it is safe”.

Customers currently holding reservations/tickets on PenAir after May 31, 2018, may contact PenAir Reservations at 800-448-4226 for a refund. For tickets purchased on other carriers or through any of the online travel agencies, passengers will need to contact them directly.

 


BOSTON AIRPORT UNDER CONSTRUCTION (posted 5.10.18; effective 5.14.18 through the summer)

Beginning May 14, 2018, all PenAir flights will arrive and depart from the South Cargo (Amelia Earhart Terminal).

 

The B-gates at BOS is under construction.  In order to ensure a safe and quick trip to your aircraft, the airport will provide bus transportation between PenAir's gate and the aircraft used for your flight.  Please proceed through security to Gate B36 for your flight.  Boarding will begin at 25 minutes before your scheduled departure.  Thank you for your patience.

 


REFUNDS FOR TICKETS PURCHASED PRIOR TO AUGUST 6, 2017

Following PenAir’s Chapter 11 Reorganization filing in August 2017, all refunds for tickets purchased prior to August 6, 2017 must be approved by the Alaska State Courts. At this time, we don’t have a date of when we will be given approval from the Courts to begin processing refunds. If you are waiting on a refund for a ticket purchased prior to Aug. 6, 2017, please contact us at customerservice@penair.com with your information, and we will be glad to assist you with your request.

### (12.4.17)

ANCHORAGE CARGO OFFICE MOVES LOCATIONS: Effective, November 20, 2017 PenAir's Anchorage Cargo office will move to the south end of their current location at 6200 Boeing Drive.  It's not a huge move but a move none the less.  The new office is in the same building but at the opposite end.  

Hours of Operation for Cargo & PenPak :
8 AM - 5 PM (Monday - Friday)
8 AM - 4 PM (Saturday)
Closed Sunday

Air Cargo: 907.771.2642
Air Cargo Fax: 907.770.7204
cargo@penair.com

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BOSTON AIRPORT TO MOVE TICKET COUNTER AND GATE LOCATIONS:  Effective, November 16, 2017 PenAir's Boston ticket counter and gate will be located on the other side of Terminal B, near Door B214.  All PenAir flights will depart from Gate B36, and checked baggage will be delivered to Carousel 8.  Arriving customers with bags can be met near passenger pickup Zone 4 at Boston's Terminal B

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BEAR SPRAY PROHIBITED

EFFECTIVE IMMEDIATELY, Bear Spray is no longer permitted on PenAir passenger aircraft, but must be shipped as Cargo. According to the FAA, sprays containing more than 2% by mass of Tear Gas (CS or CN) are prohibited in checked baggage. Bear Spray rarely contains 2% or less by mass of Tear Gas. One 4 ounce (118ml) container of Self Defense Spray, however, is permitted in checked baggage provided it is equipped with a safety mechanism to prevent accidental discharge and contains 2% or less by mass of Tear Gas. You can find all of this information at Restricted Items.

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Travel Ban: Samsung Galaxy Note 7

The U.S. Department of Transportation has issued a travel ban. Effective immediately, customers who own or possess a Samsung Galaxy Note 7 may not transport this device on their person, in carry-on baggage, in checked baggage, or via air cargo shipment. The Galaxy Note 7 has been classified as a forbidden, hazardous material and poses a risk when transported by air. If a passenger refuses to remove the Galaxy Note 7 from their person, that passenger will be denied travel on the aircraft. For more information on returning your recalled Galaxy Note 7 device to the manufacturer, call 1-800-SAMSUNG or 1-800-726-7864.

 

For more information on the travel ban issued by the U.S. DOT, visit Transportation.gov.