Reservations: 800.448.4226 Cargo: 907.771.2642 Consumer Affairs: 907.717.3190 Corporate: 907.771.2500

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PenAir

Travel Advisories

NORTHEAST TRAVEL WAIVE (1.3.18)

BOSTON, MA: due to a winter weather advisory forecasted for a winter blizzard sow in the Northeast, we will be waiving affected reservations, in and out of the Boston area, in the event you would like to change, cancel or postpone your trip. For tickets purchased on/before January 4, 2018, with the original travel dates of January 4 -5, 2018 we will waive the change fee and the difference in the price of the ticket. Travel must, however, be completed by January 10, 2018. You may also request a refund if you choose not to travel at all. Tickets MUST be exchanged or refunded on or before January 10, 2018.

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PENAIR TO CEASE OPERATIONS BETWEEN PORTLAND, OR AND CRESCENT CITY, CA ON DECEMBER 15, 2017

We are very sad to be leaving Crescent City and Portland. The DOT was unable to provide us with a solid date of when a new airline would be able to begin service between CEC and PDX. Due to the ongoing pilot shortage across the country, affecting all carriers, PenAir is unable to sustain service indefinitely to the communities of CEC and PDX, so it is with much sorrow that we will be ceasing service on 12/15/17. We have truly enjoyed being a part of these communities for the past two and a half years and we’re sad to go. We sincerely apologize for the frustration and inconvenience this may cause our customers, especially around the holiday season. Please contact our Reservations Department at 800-448-4226 for any assistance you may need.

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REFUNDS FOR TICKETS PURCHASED PRIOR TO AUGUST 6, 2017

Following PenAir’s Chapter 11 Reorganization filing in August 2017, all refunds for tickets purchased prior to August 6, 2017 must be approved by the Alaska State Courts. At this time, we don’t have a date of when we will be given approval from the Courts to begin processing refunds. If you are waiting on a refund for a ticket purchased prior to Aug. 6, 2017, please contact us at customerservice@penair.com with your information, and we will be glad to assist you with your request.

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ANCHORAGE CARGO OFFICE MOVES LOCATIONS: Effective, November 20, 2017 PenAir's Anchorage Cargo office will move to the south end of their current location at 6200 Boeing Drive.  It's not a huge move but a move none the less.  The new office is in the same building but at the opposite end.  

Hours of Operation for Cargo & PenPak :
8 AM - 5 PM (Monday - Friday)
8 AM - 4 PM (Saturday)
Closed Sunday

Air Cargo: 907.771.2642
Air Cargo Fax: 907.770.7204
cargo@penair.com

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BOSTON AIRPORT TO MOVE TICKET COUNTER AND GATE LOCATIONS:  Effective, November 16, 2017 PenAir's Boston ticket counter and gate will be located on the other side of Terminal B, near Door B214.  All PenAir flights will depart from Gate B36, and checked baggage will be delivered to Carousel 8.  Arriving customers with bags can be met near passenger pickup Zone 4 at Boston's Terminal B

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BEAR SPRAY PROHIBITED

EFFECTIVE IMMEDIATELY, Bear Spray is no longer permitted on PenAir passenger aircraft, but must be shipped as Cargo. According to the FAA, sprays containing more than 2% by mass of Tear Gas (CS or CN) are prohibited in checked baggage. Bear Spray rarely contains 2% or less by mass of Tear Gas. One 4 ounce (118ml) container of Self Defense Spray, however, is permitted in checked baggage provided it is equipped with a safety mechanism to prevent accidental discharge and contains 2% or less by mass of Tear Gas. You can find all of this information at Restricted Items.

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Travel Ban: Samsung Galaxy Note 7

The U.S. Department of Transportation has issued a travel ban. Effective immediately, customers who own or possess a Samsung Galaxy Note 7 may not transport this device on their person, in carry-on baggage, in checked baggage, or via air cargo shipment. The Galaxy Note 7 has been classified as a forbidden, hazardous material and poses a risk when transported by air. If a passenger refuses to remove the Galaxy Note 7 from their person, that passenger will be denied travel on the aircraft. For more information on returning your recalled Galaxy Note 7 device to the manufacturer, call 1-800-SAMSUNG or 1-800-726-7864.

 

For more information on the travel ban issued by the U.S. DOT, visit Transportation.gov.