Reservations: 800.448.4226 Cargo: 907.243.2985 Consumer Affairs: 907.717.3190 Corporate: 907.771.2500

TRAVEL ADVISORY: Boston Runway Repaving & Ticket Counter Relocation Learn more.

PenAir

Travel Advisories

Boston Runway Repaving

The runway at Boston Logan International Airport is in the process of being repaved. Air Traffic Control is running delay programs as a result. We will continue to work with Air Traffic Control to operate on time, however, we may experience delays and/or cancellations that are outside of PenAir's control. If you are traveling to/from Boston, we strongly recommend that you contact our Reservations Department at (800) 448-4226 to confirm your flight times.

Boston Ticket Counter Relocation

Terminal B in Boston Logan International Airport is under construction. The PenAir ticket counter is moving. Starting Tuesday, June 6, 2017, customers departing Boston can check-in with PenAir near Door B202, across from Starbucks.

Weather Observer Service in St. Paul Island being discontinued

The National Weather Service (NWS) has advised that effective March 15, 2017, they are discontinuing the service of providing a weather observer to augment or provide weather observations on St. Paul Island. The loss of this program means that whenever the Automated Weather Observation System (AWOS) is out of service or has a system failure of any kind, which could be as simple as not reporting the temperature or wind speed, FAA regulations dictate that PenAir cannot operate its flights into the island. This required information must be provided by either a trained and qualified observer or by a certified system such as the AWOS.

We believe that it would be in the best interest of your communities to reach out to U.S. Senators Lisa Murkowski and Dan Sullivan, as well as Representative Don Young for assistance. This is a federal program; not a program of the State or PenAir.

Sen. Lisa Murkowski’s Staff member responsible for aviation issues is Ephraim Froehlich at 1-877-829-6030. Sen. Dan Sullivan’s office numbers are (202) 224-3004 in Washington D.C., or (907) 357-9956 in Anchorage. Rep. Don Young’s office numbers are (202) 225-5765 in Washington D. C., or (907) 271-5978 in Anchorage.

Please share all communication on this matter with us as we too are working to get the National Weather Service or other approved entity to remedy this situation.

Travel Ban: Samsung Galaxy Note 7

The U.S. Department of Transportation has issued a travel ban. Effective immediately, customers who own or possess a Samsung Galaxy Note 7 may not transport this device on their person, in carry-on baggage, in checked baggage, or via air cargo shipment. The Galaxy Note 7 has been classified as a forbidden, hazardous material and poses a risk when transported by air. If a passenger refuses to remove the Galaxy Note 7 from their person, that passenger will be denied travel on the aircraft. For more information on returning your recalled Galaxy Note 7 device to the manufacturer, call 1-800-SAMSUNG or 1-800-726-7864.

For more information on the travel ban issued by the U.S. DOT, visit Transportation.gov.