Service and Emotional Support Animals
We welcome service and emotional support animals on PenAir. To ensure that both you and your service or emotional support animal travel easily and comfortably, please review the following information. For general information regarding travel with a live animal in the cabin, see Pets.
The U.S. Department of Transportation recently published a flyer with helpful information for passengers traveling with service animals. View the online PDF: Air Travel with Service Animals.
- When booking travel, we recommend choosing a window seat so the service or emotional support animal is safe from foot traffic. Do not choose a seat in an exit row, as service and emotional support animals are not permitted in exit rows.
- Give yourself enough time to provide 48 hours advance notice, as this is required.
- Ensure that you will be traveling with the necessary documentation. Passengers traveling with emotional support animals or psychiatric service
animals will be required to present a valid letter from a licensed medical professional. The letter must be:
- No more than a year old
- On a letterhead from your licensed medical professional
- A harness tag or vest indicating status as a service or emotional support animal will be helpful in distinguishing them to airport personnel.
- Upon arrival at the airport, please inform a PenAir representative that you will be traveling with a service or emotional support animal so that we may account for all animals onboard the flight.
- Your service or emotional support animal must occupy your own space and cannot be in seat. They cannot obstruct aisles or areas that must remain
clear for emergency evacuation.
Please review these key points from PenAir's service and emotional support animal policy:
- PenAir will accept service animals of all types, however, snakes, other reptiles, ferrets, rodents, and spiders will not be accepted as psychiatric service animals or emotional support animals.
- Service animals are required to be leashed or harnessed except when performing work or tasks where such tethering would interfere with the animal's ability to perform
- Your service or emotional support animal must occupy your own space and cannot be in a seat by themselves. They cannot obstruct aisles or areas that must remain clear for emergency evaucation.
- If your animal is of the appropriate size, it is permitted to remain on the accompanying passenger's lap for all phases of the flight (including taxi, takeoff, and landing).
- Passengers traveling with service animals, psychiatric service animals, or emotional support animals must provide 48 hours advance notice
- Service animals and emotional support animals are not permitted in exit rows
- Approved service animals will ride free of charge
- Service animals are not pets and therefore the limitation of 2 pets in the cabin does not apply to them
- There is no limit to the number of service animals allowed on board a flight
- Service animals in training may travel free when accompanied by a trainer and being delivered to their permanent owner. PenAir reserves the right to ask for written proof that the passenger is a certified trainer
- Passengers traveling with service animals will be pre-boarded
- Passengers wishing to travel with an emotional support animal will be required to present a valid letter from a licensed medical professional. Please refer to PenAir's Contract of Carriage for further details regarding the documentation requirements.
- Animals will be denied transportation if they are too large or heavy to be accommodated in the cabin, the animal would pose a direct threat to the health or safety of others, or it would cause a significant disruption of cabin service.
- Service and emotional support animals must remain under the control of the owner/handler at all times. An airport supervisor may require an out-of-control animal to ride cargo in a kennel and placed in the cargo compartment of the aircraft.