Reservations: 800.448.4226 Cargo: 907.243.2985 Consumer Affairs: 907.717.3190 Corporate: 907.771.2500

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Delayed or Lost Baggage

Baggage that is delayed or damaged should be reported to PenAir personnel, in person, before leaving the airport. If you did not file a claim at the airport please contact Customer Assistance within 24 hours of your arrival:

Flights in Alaska Flights on the East Coast Flights on the West Coast Flights in the Midwest
907.771.2615 518.324.7104 503.734.1468 907.791.0034
Hours of Operation:
Daily: 10:00 am - 9:00 pm AST
Holiday hours may vary
Hours of Operation:
Monday - Friday: 6:30 am - 6:30 pm EST
Saturday - Sunday: 2:30 pm - 6:30 pm 
Holiday hours may vary
Hours of Operation:
Daily: 9:00 am - 5:00 pm PST
Holiday hours may vary

Failure to immediately report baggage damage or mishandling of any kind will cause that claim to not be reviewed for compensation. If, in the unlikely case, your luggage is still missing after 5 days or you have additional questions regarding delayed or damaged bags, please contact our Central Baggage Service office at 907.771.2697 (Alaska), 617.567.5134 (East Coast US), or 907.771.2740 (West Coast US).

Please retain copies of your ticket, baggage claim check and any receipts you may have accumulated for expenses incurred relating to your claim.

Excess valuation/insurance can be purchased at the ticket counter upon check-in. Excess valuation can be declared at the time of check-in and purchased for $1.00 per every $100 dollars of declared value.

The following items are not covered for loss or damage. Excess valuation/insurance is not available and cannot be purchased on any of the following items. These articles or similar valuable items are carried at your risk and should be paced in a carry-on bag if possible. Medication should always be in your carry-on bag.

  • Computers and Related Equipment
  • Game Trophies, Antlers, Pelts, Securities, Furs, Tusks, Ivory
  • Personal Electronic Devices 
  • Silverware
  • Film
  • Negotiable Papers
  • Precious Metals
  • Securities
  • Art Objects
  • Business Documents
  • Historical Artifacts
  • Watches
  • Original Manuscripts
  • Irreplaceable Books
  • Antiques
  • Jewelry
  • Heirlooms
  • Keys
  • Medications
  • Sales Samples, and/or Optical Devices
  • Binoculars, Telescopes, Cameras, Video, Camcorders, Audio Equipment, Camera Equipment, Photographs, Photographic Equipment
  • Cash or Currency
  • Sculptures