Customer Service: Frequently Asked Questions

Pen Air is committed to providing the highest quality and services so that you, our valued guest, has a positive travel experience.

1. What are the baggage allowances for checked luggage and carry-on?

Please see our baggage guidelines.

2. What restrictions are there for transporting firearms?

Packaging and declarations for both firearms and ammunition are covered in our firearms guidelines.

3. What is required for unaccompanied minors?

Please see our section on children traveling alone.

4. Can I take a pet on your airplanes?

Please review our pet policy.

5. What are the packaging requirements for frozen fish or antlers?

Please review our guidelines for catch, meat and trophy.

6. What is check-in time?

60 minutes prior to departure.

7. What time do I need to be checked in and ready to board?

To accommodate everyone wishing to travel on your flight, you must be checked–in and available to board at the designated boarding gate at least 30 minutes before the posted departure.

8. What is available for passengers with special needs?

Please see our section on special needs passengers.