Customer Service: Consumer Notices

Effective June 1, 2006

Boarding - 30 Minute Rule

To accommodate everyone wishing to travel on your flight, you must be checked–in and available to board at the designated boarding gate at least 30 minutes before posted departure. Failure to do so may cause the cancellation of reserved seats and cancellation of the entire reservation.

Notice - Overbooking of Flights

Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing. If there are not enough volunteers, the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions, persons denied boarding involuntarily is entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counters and boarding locations.

Limits on liability for baggage

The following also applies to fragile or perishable goods, and availability of excess valuation coverage.

For travel to all PenAir points, baggage liability is limited to $1,250 (USD) per fare-paying Customer (except for disability devices), unless you purchase excess valuation coverage. Exception: Carrier is not responsible for money, jewelry, eyewear, keys, medication, cameras, video and electronic equipment (including computers), silverware, precious gems and metals, negotiable papers, securities, business documents, samples, works of art, antiques, collectors' items, artifacts, manuscripts, furs, irreplaceable books or publications, and similar valuables contained in checked or unchecked baggage.

Notice of Incorporated Terms

Air transportation to be provided by PenAir is subject to the individual terms of the transporting air carriers which are herein incorporated by reference and made part of the contract of carriage. Incorporated terms may include, but are not restricted to:

Limits on liability for personal injury or death.
Limits on liability for baggage, including fragile, valuable, or perishable goods and availability of excess valuation coverage. NOTE: PenAir is not responsible for the following items in checked or unchecked baggage: cameras, camcorders, any form of electronic, video, audio or photographic equipment, jewelry including watches, cash, currency, computers/related components, irreplaceable books, publications, securities, negotiable papers, business contracts or documents, antiques, heirlooms, keys, furs, medication, eyewear and similar high valued items. For a complete list of excluded items contact PenAir. In addition, we do not accept responsibility for the following: scratches, nicks, dirt, lost pull straps, broken telescoping handles, missing and broken wheels, and damage to and/or missing contents from over packed bags.
Claim restrictions, including time periods within which passengers must file a claim or bring an action against the air carrier.
Rights of the air carrier to change terms of the contract.
Rules about reconfirmation of reservations, check-in times, and refusal to carry.
Rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft and rerouting.

For a free copy, write to PenAir, 6100 Boeing Ave, Anchorage, AK. 99502

Other Limitations

To the extent not in conflict with foregoing, carriage and other services performed by each carrier are subject to: (i) provisions contained in this notice, (ii) applicable tariffs, and (iii) carrier's conditions of carriage and related regulations which are made part hereof and are available upon application at the offices of carrier.
Checked baggage will be delivered to bearer of the baggage check.
This ticket is good for carriage for one year from date of issue, except as otherwise provided in this ticket, in carrier's tariffs, conditions of carriage, or related regulations. The fare for carriage hereunder is subject to change prior to commencement of carriage. Carrier may refuse transportation if the applicable fare has not been paid.
Carrier undertakes to use its best efforts to carry the passenger and baggage with reasonable dispatch. Times shown in timetable or elsewhere are not guaranteed and form no part of this contract. Carrier may without notice substitute alternate carriers or aircraft, and may alter or omit stopping places shown on the ticket in case of necessity. Schedules are subject to change without notice. Carrier assumes no responsibility for making connections.
Passenger shall comply with Government travel requirements, present exit, entry and other required documents and arrive at airport by time fixed by carrier or, if no time is fixed, early enough to complete departure procedures.
No agent, servant or representative of carrier has authority to alter, modify or waive any provision of this contract.