Reservations: 800.448.4226 Cargo: 907.771.2642 Consumer Affairs: 907.717.3190 Corporate: 907.771.2500

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General Info and Policies

Cargo Operations Information


ANCHORAGE CARGO OFFICE MOVES LOCATIONS: Effective, November 20, 2017 PenAir's Anchorage Cargo office will move to the south end of their current location at 6200 Boeing Drive. It's not a huge move but a move none the less. The new office is in the same building but at the opposite end.

All cargo being shipped from Anchorage via PenAir must be delivered to the PenAir Cargo drop-off facility:

Anchorage Cargo Facility
6200 Boeing Avenue (far south end of the building)
Anchorage, AK 99502

Hours of Operation for Cargo & PenPak :
8 AM - 5 PM (Monday - Friday)
8 AM - 4 PM (Saturday)
Closed Sunday

Air Cargo: 907.771.2642
Air Cargo Fax: 907.771.2673 

General Cargo Policies

  • Priority rate is based on 160% of the General freight rate.
  • Live animal shipments are based on 300% of General freight rates. Rates are based on actual weight.  Rate are not based on dimensional sizing. Arrangements must be made at least 24 hours in advance. There is a limit of two animals per airplane. 
  • For hazardous materials there is a fee of $25.00. Up to 10 DGDs are allowed per airway bill (AWB).
  • All shipments tendered to PenAir must be prepaid at time of delivery.
  • There is no longer a C.O.D. service for freight shipments.
  • Human remains are 200% of the General freight rate. Arrangements must be made at least 24 hours in advance.
  • Flat rate for antlers from stations to/from Anchorage is $50.00 plus tax. Must be prepaid. 
  • Dimensions: 
    • The maximum dimension accepted for freight is 48" in any direction.
    • The maximum weight is 500 pounds. 
    • Some exceptions for dimension and weight apply.  Contact PenAir cargo for more information.
  • Declared value is:
    •  $1.00 per $100 declared.
    •  Maximum declared value for freight shipments is $25,000.
    • Maximum declared value for  PenPacks is $500.  

Revised/Effective: January 2, 2018