Careers: Central Baggage & Freight Service

Job Title:                    Central Baggage & Freight Service

Pay Range:                   DOE         

Department:                 Customer Service

Reports to:                  Customer Service Manager

Essential Functions:    Oversees baggage and freight lost claims, including research and investigation of cost and damage settlement.

Duties and Responsibilities:

• Secondary computer tracing baggage and freight.
• Research and investigation of claims.
• Inventory contents of unclaimed, unidentifiable articles of baggage and freight.
• Arrange for repair of damaged baggage-replacement freight, if applicable.
• Oversee and complete customer inquiries.
• Determine liability according to tariffs and industry practices relating to baggage and freight.
• Financial settlement decisions made on baggage and freight.
• Keep accurate filing system for closed and unsatisfied claims
• Works CBS Ques for Loss, Pillage and On-hand claims.
• Secure “left on board” items and assists in safe return to passenger.
• Corresponds with customers to complete process.

Knowledge/Skills/Abilities:

• Excellent customer service skills and interpersonal relations
• Excellent telephone etiquette
• Detail oriented and organizational skills.
• Works independently, self-motivated.
• Sensitive to customer needs and concerns.
• Knowledge of SABRE, BMAS, Word and Excel
• Uses common sense and judgment.
• Written, verbal and computer skills

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Send your resume:

• Phone: (907) 771-2500
• FAX: (907) 771-2661
• Email: hr@penair.com

PenAir is an Equal Opportunity Employer.